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Learning Center Survey

Fill out the form below including all the required fields, then click Submit. If required fields are not filled out, it will delay the form review process.

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How many volunteers does the LC have? *
 
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How many computers are there in the LC? *
 
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How often do you need technical support? *
 
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How many hours are spent on troubleshooting technical issues per month? *
 
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What would be the best form of professional technical support for your center? *
 
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Who does your professional technical support? *
 
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What is the availability of your technical support? *
 
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Are you satisfied with their response time? *
 
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Are you satisfied with the quality of service? *
 
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If your center was impacted by a malicious virus - what is your  recovery (back up) plan to ensure minimum down time? *
 
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What are the (3) things that would best support your IT operations? *

(remote tech support,  2-4 hour response time  for critical issues, etc)
 
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Would you like to schedule a call to discuss Technical Support? *
 Yes   No 
 
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Would you / your center want to participate in a research project that would generate revenue for your center? *

 Yes   No 
 
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How many licenses for the following software do you need for the LC? *

(Put in the number of licenses in the field beside each software listed)
Q 14 

 Only 32 bit   Only 64 bit   Both 32 and 64 
 
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